Terms and Conditions

Appointments

Please phone 03 982 0168 to make an appointment.
Please do not email reception for an appointment, we can not book appointments in this way.
If you feel your health concerns are urgent, please inform reception staff when you telephone to make your appointment. There is high demand for appointments, however, we will do our best to fit you in with a clinician as soon as possible, but it could take up to two weeks.
If your cell number is in our computer system, you will usually receive a reminder text the day before your appointment. Please let us know if you change your number. Please do not reply to the reminder text as this is not monitored.

Payment is expected at the time of consultation.
We are a Very Low Cost Access (VLCA) provider. Preference of enrolment is given to patients who meet the criteria for VLCA.
Fees can vary based on your entitlements to other subsidies. Please advise reception of any additional entitlements you are aware of.
If a single appointment is booked but a double appointment is required then you will be charged for the double appointment (twice the single appointment cost) at the clinicians discretion.
When collecting prescriptions you have requested from the medical centre, we require payment at time of pick up.
Outstanding accounts that are unpaid at the end of the calendar month will incur a $7.00 late overdue account fee.
If your account with us is overdue by more than 30 days we not be able to book an appointment with you or write a prescription until the account is cleared.
We are a contracted provider to Pegasus Health (Charitable) Ltd Primary Health Organisation.

Please phone 03 595 0167 to leave a message on the script line.
Please do not email or call reception for an prescription, we can not take prescription requests in this way.
Please leave a clear message that specifies your;
- Full Name
- Date of Birth
- Repeat Medications Required
- Pharmacy you would like the Prescription sent too
- Your contact phone number
If you have not been seen by a clinician in the past three months, we may ask that you make an appointment instead.
Please allow up to two working days for processing before collection at your designated pharmacy. Please note that scripts ordered on Friday's will be ready for collection by the following Wednesday at the latest.